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Standard Delivery We ship via United Parcel Service (UPS) standard delivery to destinations in the continental United States and Canada. Orders destined for Hawaii, Puerto Rico, Guam, The Virgin Islands, Saipan, APOs and FPOs are shipped United States Postal Service Priority Mail. We regret that we are unable to ship to P.O. boxes.

A Note About Shipping Costs As the price of fuel continues to rise, the cost of shipping merchandise also increases. We strive to keep shipping costs as low as possible for our customers while ensuring the safety of the merchandise during transit. With such a variety of merchandise in all shapes, sizes, weights and levels of fragility, we unfortunately cannot make a general rule about the percentage of your order total that shipping costs will comprise. However, here are a few guidelines for understanding the cost of your shipped merchandise: •Large items, even if they are lightweight, are subject to higher shipping costs due to the volume of the shipping box. •Heavy items, even if they are small dimensionally, are subject to higher shipping costs due to the weight of the shipping box. •Fragile items like ceramics are often subject to higher shipping costs, as additional packaging is required to ensure no damage to the item occurs. •Orders comprised mainly of closeout merchandise are often subject to higher shipping-to-total percentages since the merchandise is being sold at a lower price.

Express Delivery Express Delivery can be arranged on an individual order basis. Some items are not available for express delivery. To arrange express shipment and receive a quote for expedited shipping and handling charges, please call (541) 684-0688 between 8 a.m. and 4 p.m. Pacific time to make arrangements with our customer service department.

Additional Shipping Charges to Canada All orders destined for Canada are subject to more expensive UPS standard delivery charges. In addition, all duties, taxes and fees are the responsibility of the receiver.

Additional Charges for Oversize Items Due to the size of certain items, additional shipping and handling charges are listed in parentheses next to the item’s price. The amount is added to the Standard Delivery Shipping and Handling Charges above.

Backorders Should any merchandise be unavailable when you order, the item(s) will be placed on backorder and scheduled for delivery upon arrival from Africa. If you do not wish to receive delayed shipments, please contact our customer service department at (541) 684-0688 between 8 a.m. and 4 p.m. Pacific time.

Returns/Exchanges ••Notice of Distinctiveness•• We are proud of the level of quality our producers and artisans uphold. However, all of our items are handmade, and unique variations from the item pictured occasionally occur. We ask that our customers keep in mind the unique nature of their purchases when evaluating a product for a return or exchange; for example, variations in color and pattern are not valid reasons for returns. ••Return Policy•• If you are completely unsatisfied with the product(s) you receive, we will accept returned merchandise within 30 days from the purchase date. Please note, you will be responsible for return shipping charges. Please carefully package the item to avoid damage and return the merchandise to our warehouse at: Swahili Return Services 388 E 3rd Avenue Eugene, OR 97401 Upon receipt of the returned merchandise, a full refund of the merchandise cost will be applied to your credit card. Items damaged in return transit due to improper packaging will not be refunded. We will send you an email once we receive the returned merchandise.

Damaged Merchandise If your merchandise arrives damaged, please contact our customer service department within five (5) business days at info@swahili-imports.com or by phone at (541) 684-0688. Claims for damaged merchandise will not be honored after 30 days from receipt of the order. Please keep all packaging materials and merchandise in the original box for UPS inspection. If the item can be replaced, you will be sent a replacement within 2-3 business days following the damage report.