SHOP OUR CATALOG
Wholesale Customer Service & Support
We're so pleased
that you are visiting our online catalog of wholesale handcrafted
African gifts, home decor, skin care and accessories. We've worked
tirelessly over the past 16 years to create a strong channel of
exchange between Africa and the United States, and we currently provide
high quality African creations to more than 2000 retail stores, museums,
zoos, universities and catalogs located in the U.S. and around the
You Make It Happen
Without your patronage, our efforts would be in vain. Your orders honor
the creativity and quality of craftsmanship of hundreds of artisans
across Africa, providing in exchange a vital income that helps feed,
clothe and educate families.
Supporting Fair Trade in Africa
We are a member of the Fair Trade
Federation, a group of like-minded companies that pledge to adhere to
fair trade practices in developing nations and to promote the fair
trade movement worldwide. If you are interested in becoming a Fair Trade Federation
member or sourcing more fair trade products for your store's selection, please visit www.fairtradefederation.org.
A Great Shopping Experience
With more than 1500 products available for purchase, it's easy to become
overwhelmed. We want you to have a pleasant shopping experience, so we
have simplified our website to make shopping fast and easy. The
following points will acquaint you with our online shopping experience
and let you know what you can expect after you hit the "Submit" button.
QUICK FACTS ABOUT ORDERING FROM
- You must be a registered buyer to view
pricing and place orders
- There's a $75 minimum order required when you purchase through our website
- We ship via UPS ground and charge you
for the cost of shipping plus a small boxing fee
- We accept credit card payment for your
first order, Net 30 terms (if approved) for following orders
- We typically ship orders within 1-3
business days after they are placed, an in some cases, the same day
- We ship from our warehouse in Eugene,
- We strive to keep all items stocked in
our warehouse. If an item is
depleted, we will indicate it's expected arrival date in the
Availability field on the product's page.
- A small selection of our items are
available for sale to the general public at http://www.swahili-imports.com
- We donate a percentage of our profits
to three non-profit organizations, the Makindu Children's Program, Friends of Kenya's Schools and Wildlife and Caravan to Class.
GETTING STARTED: LET US CREATE YOUR BUYER ACCOUNT
We keep swahiliwholesale.com password protected as a professional courtesy to our buyers. To become a buyer, you simply need to enter the following information in our simple NEW BUYER ENROLLMENT FORM:
- Email Address
- Store Name
- Tax Identification Number/Resale License Number
- Contact Name
- Telephone Number
- Business Address
Once we receive your information, we will create your account and email your access information to the address you provide. Please add email@example.com to your address book to ensure that our emails reach your inbox. We create accounts Monday through Friday between 8am and 4pm Pacific time. If you do not receive your username and password in a timely fashion, please email us.
NOTE: If you are a not a buyer, you can shop a limited selection of our products or find a store in your area that offers Swahili merchandise at www.swahili-imports.com.
YOU'RE NOW REGISTERED. HOW DO YOU BEGIN BUYING?
We've made our log in page easy to find at the top of our homepage. Enter the user
name and password we emailed to you here to access wholesale pricing, the shopping cart and your account details.
What Happens After I Log In?
Once you are logged in, you'll automatically be taken to our catalog landing page, with a full array of thumbnail photos (see right). Each photo links you to a product category, which you can also access from any place in the site using the list on the left hand side of the page.
After you've logged in, you will also be able to view pricing and options for each item in the catalog, and to place items in your shopping cart. Now you just have to decide which of our 1500 items you're going to buy...
A FEW TIPS FOR SHOPPING OUR ONLINE CATALOG
Here are a few links to help you make the most of our product selection
Looking for low price points?
We took the work out of hunting down all of our lowest priced items.
Want to See New Items?
Looking for a particular safari animal?
Use the SEARCH box at the top of the category listing to pull up every item related to your quest.
|Our $5 or less category offers more than 250 items under $5.00 |
|Our $15 or less category offers over 700 items under $15.00 ||Our Sale category offers discontinued merchandise for pennies over our cost||
Here you can check out new items that have
not even arrived from Africa
Keep in mind that our Search box isn't always as smart as we'd like
it to be. Some results may seem totally off-base, but there's always a
reason, for example, the zebra search results bring up vases made from
mpingo wood, also known as zebrawood. Aha!
USING YOUR ACCOUNT AND ORDER HISTORY
Your account keeps your business details stored to make checking out quick and easy. This useful section, which can be accessed by clicking the ACCOUNT link on the black bar near the top of the page, also gives you access to the status of your current order and your order history.
When you click View under the Details column in your Order History, you will be delivered to a copy of your order, complete with Bill To and Ship To addresses and product thumbnails. Many buyers find printing out a copy of this page to be a useful way to check in inventory, especially when the buyer is not the individual receiving arriving products.
Clicking the Reorder button at the bottom of the page creates a duplicate of the order in your shopping cart. This is a helpful tool for buyers who order the same merchandise repeatedly. You can adjust quantities and add additional items as you wish before submitting the final order.
PAYING FOR YOUR ORDER
When you are ready to check out, you will be required to choose a payment method. There are two options:
If you are a privately owned store, your first order must be paid by
credit card. We accept Visa, Mastercard, American Express and Discover.
***Your credit card information is securely recorded on
our server, which is purged automatically after your order is printed. With your
permission, we will keep your credit card number on file in our
offices. If you do not wish for us to keep your card information on
file, we will expect your credit card information to be included with
Net 30 Terms: We do extend Net 30 terms
for all following orders to customers who provide approved credit
references. To download a Net 30 application, click here.
Museums, zoos and government institutions are awarded Net 30 terms
automatically. Please advise if your invoices need to be shipped to a
billing department with a different address than that of the order
Orders shipped on Net 30 terms should be paid within 30 days of the
invoice date. Should you have an issue that prevents prompt payment,
please contact Mary to discuss your options.
Repeated failure to pay your
open invoices on time may result in revocation of your Net 30
privileges. Should your company check be returned due to non-sufficient
funds, you will be charged all applicable bank fees and your Net 30
terms will be revoked immediately.
OUR ORDER FULFILLMENT, PACKAGING AND SHIPPING POLICIES
Transit We ship most orders via UPS ground shipping. Our commercial volume discount keeps shipping costs as low as possible. We charge you for the cost of shipping plus a small boxing fee if your order is shipped in new boxes.
Boxing When we can, we use sturdy recycled boxes to reduce our footprint and to keep our costs low. We pass that savings on to you by not charging a boxing fee. If you prefer recycled boxes, please indicate this in the Comments field when checking out. If you are averse to recycled boxes, please indicate that as well.
If recycled boxes are not available, we use new heavy duty corrugated cardboard boxes.
Padding We use reclaimed packing materials like shredded paper, packing peanuts, air bladders, lightweight cardboard and dunnage. We have an extended network of businesses and other outlets that happily contribute packing materials. This keeps our costs low.
Careful Packaging Our order fulfillment team takes great care when packaging your orders. Since each order contains a unique assortment of products with varied shapes, sizes and weights, they package each order with the safety of the products and the most cost-effective manner of packaging in mind. To reward our packers for their dedication to quality, we offer a paid day off for each month there are no order fulfillment errors. Over the years, our packers have received compliments galore about their thorough packaging.
LTL Shipments On occasion the volume of your order warrants a skid. In these cases we seek the best possible quote to get your shipment to you safely at the most reasonable price.
Federal Express We will ship via Fedex Ground or Expedited at your request. Since Fedex is not our default carrier, we are charged a $12 pick-up fee per shipment that we pass along to you.
C.O.D. In select cases we will ship by C.O.D. to your location. We require
confirmed funds as payment in the form of a money order or cashier's
check. Your order total, including shipping costs, will be emailed to
you on the shipping date, and you are responsible for maintaining
communication and procuring the necessary payment to receive your
shipment. It is not our responsibility to chase you down to tell
you your order total or to absorb return shipping costs when you do not
provide secured payment at delivery.
Using Your Shipper Number We are happy to ship your orders using your UPS or Fedex shipper number. To arrange this, please indicate your shipper number in the Comments field during checkout. You may be charged a small boxing fee if we use new boxes to package your order.
International Shipments We wish to make ordering Swahili Imports merchandise as easy as possible for buyers outside the United States. We typically ship smaller orders via USPS Global Priority directly to your location. You are responsible for any duties or fees at pick-up. We can also ship via UPS ground to your freight consolidator here in the U.S. if you use such a service.
Direct From Africa We will organize containers or air shipments to your location if the volume of your order warrants such shipments. We generally work out the details of such orders by phone as you will be subject to receive F.O.B. pricing.
If you have any questions about our shipping policies, feel free to contact Mary by email or by calling 541-684-0688.
A NOTE ABOUT SHIPPING COSTS
As the price of fuel
continues to rise, the cost of shipping merchandise also increases. We
strive to keep shipping costs as low as possible for our customers
while ensuring the safety of the merchandise during transit. With such
a variety of merchandise in all shapes, sizes, weights and levels of
fragility, we unfortunately cannot make a general rule about the
percentage of your order total that shipping costs will comprise.
However, here are a few guidelines for understanding the cost of your
- Large items, even if they are
lightweight, are subject to higher shipping costs due to the volume of
the shipping box.
- Heavy items, even if they are small
dimensionally, are subject to higher shipping costs due to the weight of
the shipping box.
- Fragile items like ceramics are often
subject to higher shipping costs, as additional packaging is required
to ensure no damage to the item occurs.
- Orders comprised mainly of closeout
merchandise are often subject to higher shipping-to-total percentages
since the merchandise is being sold at a lower price.
If your merchandise arrives damaged, please print and complete a damaged merchandise report and fax it to 541-485-8132 or email it to firstname.lastname@example.org within five (5) business days.
Claims for damaged merchandise will not be honored after 30 days from receipt of the order. Please keep all packaging materials and merchandise in the original box for UPS inspection. If the item can be replaced, you will be sent a replacement within 2-3 business days following the damage report.