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Standard Delivery We ship via United Parcel Service (UPS) standard delivery to destinations in the continental United States and Canada. Orders destined for Hawaii, Puerto Rico, Guam, The Virgin Islands, Saipan, APOs and FPOs are shipped United States Postal Service Priority Mail. We regret that we are unable to ship to P.O. boxes.

Express Delivery Express Delivery can be arranged on an individual order basis. Some items are not available for express delivery. To arrange express shipment and receive a quote for expedited shipping and handling charges, please call (541) 684-0688 between 8 a.m. and 4 p.m. Pacific time to make arrangements with our customer service department.

International Shipping Orders shipping to locations outside the continental United States will be charged USPS parcel post delivery fees. Upon ordering, a shipping quote will be emailed to international customers. You may choose to cancel the order at that time if you are not comfortable with the shipping cost.

Additional Shipping Charges to Canada All orders destined for Canada are subject to more expensive UPS standard delivery charges. In addition, all duties, taxes and fees are the responsibility of the receiver.

Additional Charges for Oversize Items Due to the size of certain items, additional shipping and handling charges are listed in parentheses next to the item’s price. The amount is added to the Standard Delivery Shipping and Handling Charges above.

Backorders Should any merchandise be unavailable when you order, the item(s) will be placed on backorder and scheduled for delivery upon arrival from Africa. If you do not wish to receive delayed shipments, please contact our customer service department at (541) 684-0688 between 8 a.m. and 4 p.m. Pacific time.

Returns/Exchanges Notice of Distinctiveness We are proud of the level of quality our producers and artisans uphold. However, all of our items are handmade, and unique variations from the item pictured occasionally occur. We ask that our customers keep in mind the unique nature of their purchases when evaluating a product for a return or exchange; for example, variations in color and pattern are not valid reasons for returns. Return Policy If you are completely unsatisfied with the product(s) you receive, we will accept returned merchandise within 30 days from the purchase date for a 10% restocking fee. Please note, you will be responsible for return shipping charges. Please carefully package the item to avoid damage and return the merchandise to our warehouse at: Swahili Return Services 388 E 3rd Avenue Eugene, OR 97401 Upon receipt of the returned merchandise, a refund of the merchandise cost minus a 10% restocking fee will be applied to your credit card. Items damaged in return transit due to improper packaging will not be refunded. We will send you a confirmation email once we receive the returned merchandise.

Damages If your merchandise arrives damaged, please contact our customer service department within five (5) business days at info@swahili-imports.com or by phone at (541) 684-0688. Please keep all packaging materials and merchandise in the original box for UPS inspection. If the item can be replaced, you will be sent a replacement within 2-3 business days following the damage report.