Wholesale Fair Trade African Handmade

Claims Form

Our order fulfillment team works hard to ensure that your order arrives in perfect condition. Occasionally, conditions beyond our control during shipping result in damage. If your merchandise arrives damaged, please contact us via the form below within 7 business days to arrange a claim, replacement or account credit.

Submit a Claim

To expedite processing of claims, please complete the form and upload images of the damage.

Claims for damaged merchandise will not be honored after 30 days from receipt of the order. Please keep all packaging materials and merchandise in the original box for UPS inspection.