Our global family faces the challenge of containing the spread of the coronavirus (COVID-19). As we all adapt to the insecurity of not knowing what's next, as well as to new realities for our health, daily social lives and businesses, our team at Swahili wishes to reaffirm our commitment to our partnership with you.
We have restructured to ensure we are on-hand to serve your needs, while also adhering to state-mandated measures for social distancing. The health and safety of our team and community remains our paramount goal, so we are learning together how to face down and rise above this jarring upset to our safety and stability.
On March 23, 2020, our governor mandated that all employees with the ability to work from home must do so. As a result, we have limited our on-premises staff to five order fulfillment team members and four administrative team members, working limited hours Monday through Thursday. We have implemented CDC-recommended precautions for sanitization and social distancing. Five our administrative team members are currently working from their homes, and will continue to do so until the shelter mandate has been lifted.
Our thoughts are with people around the globe whose lives are being impacted by this global pandemic. We are striving to do our part to contain the spread of the virus while keeping Swahili available for our artisan partners, customers and employees.
We are pleased that you are visiting our online wholesale catalog. We've worked tirelessly over the past 25 years to create a strong channel of exchange between Africa and the world. Your orders honor the creativity and quality of craftsmanship of artisans across Africa, providing vital income that helps feed, clothe and educate families.
A Great Shopping Experience
With a rotating inventory of more than 3000 products available for purchase, it's easy to become overwhelmed. We want you to have a pleasant shopping experience, so we strive to make shopping our site fast and easy.
- You must be a registered buyer planning to resell our products to view pricing and place orders (register here).
- There's a $75 minimum order required when you purchase through our website.
- We ship via UPS ground and charge you for the cost of shipping plus a small boxing fee.
- We accept credit card payment for all orders. Net 30 terms are available for selected approved accounts after two years of positive purchase history or six completed orders, whichever comes first.
- We strive to promptly ship orders from our warehouse in Eugene, Oregon. We typically ship orders within 3-5 business days after they are placed.
- We strive to keep all items stocked in our warehouse. If an item is depleted, we will indicate it's expected arrival date in the Availability field on the product's page.
- A small selection of our items are available for sale to the general public at swahilimodern.com
Credit Card: If you are a privately owned store, your orders must be paid by credit card. We accept Visa, MasterCard, American Express and Discover. Your information is securely processed via our PayPal payment gateway. If you wish to know your order total before we charge your credit card, please email Customer Service.
Net 30 Terms: We extend Net 30 terms for selected accounts, as well as approved customers who provide positive credit references.
- Museums, zoos and government institutions are awarded Net 30 terms automatically. Please advise if invoices must be mailed or emailed to a separate billing department address.
- Companies with at least two years' purchase history and a minimum of six paid invoices may apply for Net 30 terms for up to $1000.
- To apply for Net 30 terms, please contact Customer Service.
- Orders shipped on Net 30 terms should be paid within 30 days of the invoice date. Additional orders will not be shipped until the prior open invoice is paid in full. Should you have an issue that prevents prompt payment, please contact Customer Service to discuss your options.
- Repeated failure to pay your open invoices on time will result in revocation of your Net 30 privileges. Should your company check be returned due to non-sufficient funds, you will be charged all applicable bank fees and your Net 30 terms will be revoked immediately.
Carrier: We ship most orders via UPS ground shipping. Our commercial volume discount keeps shipping costs as low as possible. We charge you for the cost of shipping plus a small boxing fee if your order is shipped in new boxes.
Boxing: When we can, we use sturdy recycled boxes to reduce our footprint and to keep our costs low. We pass that savings on to you by not charging a boxing fee. If you prefer recycled boxes, please indicate this in the Comments field when checking out. If you are averse to recycled boxes, please indicate that as well. If recycled boxes are not available, we use new heavy duty corrugated cardboard boxes.
Padding: We use reclaimed packing materials like shredded paper, packing peanuts, air bladders, lightweight cardboard and dunnage. We have an extended network of businesses and other outlets that happily contribute packing materials. This keeps our costs low.
Careful Packaging: Our order fulfillment team takes great care when packaging your orders. Since each order contains a unique assortment of products with varied shapes, sizes and weights, they package each order with the safety of the products and the most cost-effective manner of packaging in mind. Over the years, our packers have received compliments galore about their thorough packaging.
LTL Shipments: On occasion the volume of your order warrants a pallet. In these cases we seek the best possible quote to get your shipment to you safely at the most reasonable price.
Federal Express: We will ship via Fedex Ground or Expedited at your request. Since Fedex is not our default carrier, we are charged a $12 pick-up fee per shipment that we pass along to you.
Using Your Own Shipper Number: We are happy to ship your orders using your UPS or Fedex shipper number. To arrange this, please indicate your shipper number during checkout. You may be charged a small boxing fee if we use new boxes to package your order.
International Shipments: We wish to make ordering Swahili merchandise as easy as possible for buyers outside the United States. We typically ship smaller orders via USPS Global Priority directly to your location. You are responsible for any duties or fees at pick-up. We can also ship via UPS ground to your freight consolidator here in the U.S. if you use such a service.
Direct From Africa: We will organize containers or air shipments to your location if the volume of your order warrants such shipments. We generally work out the details of such orders by phone as you will be subject to receive F.O.B. pricing.
If you have any questions about our shipping policies, feel free to contact Customer Service by email or by calling 541-684-0688.
We are happy to expedite processing of your order, upon request. Rush orders will incur a $25.00 rush fee during final invoicing and must be placed before 10:00 a.m. Pacific time. To request a rush order, please leave us a note in the Comments field during checkout, or call 541-684-0688 to speak with Customer Service. We reserve the right to inform you if a rush order is not possible due to extenuating circumstances.
We strive to keep shipping costs as low as possible for our customers while ensuring the safety of the merchandise during transit. With such a variety of products in all shapes, sizes, weights and levels of fragility, we unfortunately cannot make a general rule about what percentage of your order total shipping costs will comprise. However, here are a few guidelines for understanding shipping costs:
- Large items, even if they are lightweight, incur higher shipping costs due to the volume of the shipping box.
- Heavy items, even if they are small, incur higher shipping costs due to the weight of the shipping box.
- Fragile items like ceramics often incur higher shipping costs, as additional packaging is required to ensure no damage to the item occurs.
- Orders comprised mainly of closeout merchandise are often subject to higher shipping-to-total percentages since the merchandise is being sold at a lower price.
We understand that on occasion, a buyer may not be completely satisfied with merchandise received due to personal taste. To arrange a return, please email Customer Service or call us between 8 a.m. and 4 p.m. Pacific time at 541-684-0688. All returns are subject to a 15% restocking fee and items damaged in return transit due to improper packaging will not be refunded.
Our order fulfillment team works hard to ensure that your order arrives in perfect condition. Occasionally, conditions beyond our control during shipping result in damage. If your merchandise arrives damaged, please contact us via the form below within 7 business days to arrange a claim, replacement or account credit.
To expedite processing of claims, please complete the form and upload images of the damage.
Claims for damaged merchandise will not be honored after 30 days from receipt of the order. Please keep all packaging materials and merchandise in the original box for UPS inspection.
To make drop shipping successful for all parties involved, the following terms apply to accounts entering or extending a drop shipping arrangement with Swahili:
Your account must be approved and designated for Drop Shipping. Please review the terms below and then contact Customer Service to request Drop Ship activation.
All items available for drop shipping can now be easily accessed in our Drop Ship category.
- Drop Ship orders:
- Incur a $10 drop ship fee per order.
- Must be submitted through our website.
- May only be placed for items in the Drop Ship Items category.
- May only be shipped in the contiguous United States (except in special pre-approved situations).
- Are not subject to a $75 order minimum.
- Are not eligible for promotional discounts.
- Must be paid in full, including shipping, in advance by credit card (even if you have Net 30 terms for your regular store orders).
- Must include your business billing address and your customerís shipping address. You must take responsibility for accuracy of the shipping address.
Swahili offers approved drop ship partners access to a spreadsheet with weekly inventory updates. You, the seller, are responsible for accessing and referencing the inventory spreadsheet and updating your online catalog as necessary. Swahili reserves the right to discontinue items in the Drop Ship category at will, and will indicate that status on the inventory update spreadsheet.
SHIPPING DETAILS FOR DROP SHIP ACCOUNTS
- Swahili does not accept returns or refunds for Drop Ship orders.
- All 3rd party returns must be shipped to you, the seller.
- Exchanges are accepted, but all freight costs incurred are billed to you, the seller.
- Exchanges require advanced approval and incur a 15% restocking fee.
- Dimensions and weights of boxes for Drop Ship items will be provided on their product pages. You, the seller, are responsible for calculating shipping fees for your customers.
- LTL shipping quotes for oversize metal sculptures will be provided to you by Swahili. We will arrange pallet shipment for oversize sculpture orders.
- Additional shipping fees may be assessed if the final shipping amount increases due to incorrect address information submitted or additional undeclared requirements at delivery. Swahili agrees to provide proof of shipping costs should this occur.
Refusal to adhere to the terms outlined above may result in revocation of your Drop Ship designation.