Our order fulfillment team works hard to ensure that your order arrives in perfect condition.

Occasionally, conditions beyond our control during shipping result in damage. There may also be times where a staff members makes a mistake. If your merchandise arrives damaged or if your shipment is less than perfect, please contact Darla within 7 business days to arrange a claim, replacement or account credit. If an item arrives damaged, please attach a photo of the damage to your email.

Claims for damaged merchandise will not be honored after 30 days from receipt of the order. Please keep all packaging materials and merchandise in the original box for UPS inspection.

Thank you for your patience and consideration!