How to pre-order returning products
We love giving artisans reorders for their beautiful work, and appreciate your willingness to reserve incoming stock for your store.

When a sea container lands at a port city in the United States, that typically means that the shipment will be coming by train and then truck to our Oregon warehouse within the coming month. In a perfect world, every shipment would come right on schedule. In the real world, situations beyond our control sometimes result in delays.

Once a shipment departs from Africa, we make the out-of-stock items visible on our site again, and open up pre-ordering. You'll recognize the items that are soon to return by their blue PRE-ORDER banner.
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After you've reviewed the returning items, please get in touch with us to place a preorder.

A few things to remember:
  • You'll need to arrange for payment when you place your pre-order.
  • Once we receive and unload the shipment, we'll notify you that your order will be shipping soon.
  • You'll have three business days after notification to add items to your pre-order or make changes.
  • If you do not contact us within three business days, we will ship your order as originally requested.
  • As always, if you wish to know your total with shipping charges, please let us know in advance.

Ready to pre-order?

First, write down your SKUs and quantities.

Then, click here to email Joss.

We'll let you know if we have any questions, or if the quantity you've ordered exceeds the incoming stock.